Book Now
+52 1 984 145 2602
Book Now

Reservation Policy

Terms & Conditions

Check in is at 3pm, and check out is at 12pm.

Our Reception is open from 7am to 11pm. We like to receive our guests personally and we appreciate it if you can let us know your arrival time in advance. If you plan to arrive after 11pm, please let us know so we can make the appropriate arrangements. We have 24 hour security onsite.

Guest Policy
Rates are based on double occupancy except in the case of the Coconut Grove Grande rooms, the rates of which are based on quadruple occupancy. Additional guests have a nightly cost of $25 USD per guest over 6 years of age. Children under 6 years of age are free. Pets are welcome on a case by case basis for an additional fee.

Cancellation Policy
Cancellations and changes are subject to a one night fee. No refunds with less than 14 days notice. When reservations have been made through a third party (, TripConnect, etc), the terms and conditions displayed on that site will apply. No refunds are applicable for holiday bookings (December 20 - January 2) cancelled with less than 28 days notice. Nonrefundable rates are not refundable under any circumstances. 

The hotel is not responsible for cancellations, delays or changes in flights or other arrangements which impede the guest’s arrival for the reservation.

To inform us of any change or cancellation, please do so by contacting